Privacy Policy

Introduction

At Telexa (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our platform, or interact with our services.

By using our services, you acknowledge that your information may be processed as described in this policy. Where required by applicable law, we will obtain your consent before processing your information.

Information We Collect

We may collect the following categories of information:

Personal and contact information
Such as your name, business email address, company name, job title, and contact details when you submit a form, request a demo, or contact us.

Account information
Such as your login credentials, account preferences, workspace settings, and information associated with your user profile.

Business and connected data
If you use our analytics platform, you may connect third-party services or provide business data for analysis. The information processed depends on the data sources you connect and the permissions you grant.

Usage and technical information
Such as pages visited, features used, browser type, device information, IP address, approximate location derived from IP, and diagnostic or activity logs.

Communications
Information you provide when contacting our support team, responding to surveys, or communicating with us.

How We Use Your Information

We may use information to:

• Provide, operate, and maintain our website and services.

• Create and manage user accounts and workspaces.

• Analyze business data and deliver requested insights, reports, alerts, and forecasts.

• Personalize and improve platform functionality and user experience.

• Respond to inquiries and provide customer support.

• Send service updates, security notices, and administrative communications.

• Protect our services against fraud, misuse, and unauthorized access.

• Meet legal obligations and enforce our agreements.

We will only process personal information where we have an appropriate legal basis to do so.

AI and Data Processing

Telexa may use automated analytical systems and AI-powered tools to identify patterns, detect anomalies, generate forecasts, and produce insights from connected business data.

The information processed depends on the features you use and the permissions you provide. We do not use connected customer data to train third-party AI models unless this is disclosed to you and permitted by the applicable agreement and law.

AI-generated insights may not always be accurate or complete. You should review important outputs before relying on them for business decisions.

Cookies and Similar Technologies

We may use cookies and similar technologies to keep our website functioning, remember preferences, understand website usage, and improve performance.

Where required by law, non-essential cookies and analytics technologies will only be activated after you provide consent. You can manage cookie preferences through the available controls or your browser settings. Disabling certain cookies may affect some website features.

How We Share Information

We do not sell personal information in exchange for money. We may share information in the following circumstances:

• Service providers: With hosting, analytics, communications, security, and technical providers that help us operate our services.

• Connected services: With third-party tools you choose to connect, according to the permissions and configurations you authorize.

• Legal and security purposes: When necessary to comply with law, respond to lawful requests, protect rights, or investigate suspected misuse.

• Business transfers: In connection with a merger, acquisition, financing, or sale of business assets, subject to applicable privacy requirements.

• With your direction: When you request or authorize a specific disclosure.

We require appropriate safeguards from service providers where applicable.

Data Retention

We retain information only for as long as reasonably necessary to provide our services, fulfill the purposes described in this policy, resolve disputes, enforce agreements, and meet legal obligations.

Retention periods vary depending on the type of information and how it is used. When information is no longer required, we will delete it or take steps to anonymize it, subject to applicable legal and contractual requirements.

Data Security

We use appropriate technical and organizational measures designed to protect information against unauthorized access, loss, alteration, and disclosure.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized access to your account.

International Data Transfers

Your information may be processed in countries other than the country in which you reside. Where international transfers are subject to data protection laws, we will implement applicable safeguards, such as adequacy decisions or approved contractual protections, where required.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction or deletion of your information.

• Object to or request restriction of certain processing.

• Request a portable copy of certain information.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing communications.

• Lodge a complaint with your local data protection authority.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

Third-Party Services and Links

Our website or platform may contain links to third-party websites and integrations. Those services operate under their own privacy policies and practices. We are not responsible for their content, security, or privacy practices.

We recommend reviewing the relevant privacy policy before providing information to a third-party service.

Children's Privacy

Our services are intended for business users and are not designed for children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided us with personal information, please contact us so we can review and address the request.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal obligations. When we make changes, we will revise the “Last updated” date above and provide additional notice where required by law.

Your continued use of our services after an updated policy becomes effective is subject to the revised policy, to the extent permitted by applicable law.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Company: [Legal Company Name]
Email: [Privacy Contact Email]
Address: [Registered Business Address]

If applicable, you may also contact your local data protection authority to raise a concern about how your information is handled.